JapaCurry

JapaCurry turns to Ritual for convienence and speed of service

Jay Hamada

Owner
JapaCurry strives to provide the authentic curry dishes that make it the most popular family meal served at homes throughout Japan.

Did you have any concerns when first hearing about Ritual?

Absolutely, in the 9 years that I’ve been in business, many companies with new concepts reached out and asked if I wanted to try it out and they would come and go over time.

When I first heard about Ritual, I thought of it as just another tech company. I already had another third party and I had enough orders. I didn’t need to take on another unproven service was my initial thought, it’s work to get them set up.

I was only expecting a few orders a day but I was completely surprised with how many orders came through.

How is Ritual working out for your business now?

I was surprised, I was already a user of Ritual and I saw other food trucks offering Ritual pick up so I took a shot. I was only expecting a few orders a day but I was completely surprised with how many orders came through.

At this point, Ritual sends me more orders than my other third parties. And unlike those third parties, I have dedicated people to help me grow my business, I talk to Alison and Sami very often, with other parties it’s always different people every time.

What’s the biggest value add Ritual has brought?

The app is great, I can control orders and how long it takes to prepare it. I control my menu, the printer is provided to me so it makes operations easy. Ritual has been really good about supporting the food truck concept where we move everyday, they make sure that their users know where we are. The support is great.

Anything else you’d like to add? General advice or learnings?

Make the customer happy, if you make the customer happy, they’ll come back with more business. Pay attention to your core values. I guess you could say one way to make them happy is to use Ritual, do quick service, get them to come back.